Apply for the Client Service Officer (IES) position at the Cradock Labour Centre. R269,499 per annum salary. Join the Department of Employment and Labour. Closing date: 22 August 2025.

The Department of Employment and Labour is recruiting a Client Service Officer for the Inspection and Enforcement Services (IES) division at its Cradock Labour Centre. This role is ideal for candidates passionate about serving the public, ensuring workplace compliance, and assisting employers and employees with labour-related matters.

This is a government opportunity offering stability, growth, and the chance to work at the forefront of South Africa’s labour service delivery. If you have strong interpersonal skills, an understanding of labour laws, and the ability to assist clients effectively, this could be your next career move.

Position Overview

The Department of Employment and Labour invites applications for the role of Client Service Officer: Inspection and Enforcement Services (IES) based at the Cradock Labour Centre. This position offers the opportunity to work in the public service, ensuring compliance with labour legislation and providing front-line client support.

The Department is committed to employment equity and encourages applications from candidates who will contribute to representation in line with its Employment Equity Plan.

Client Service Officer Position Details

• Job Title: Client Service Officer: Inspection and Enforcement Services (IES)
• Reference Number: HR4/4/6/01
• Location: Cradock Labour Centre, Eastern Cape
• Salary: R269,499 per annum (inclusive benefits)
• Job Type: Permanent
• Closing Date: 22 August 2025

Minimum Requirements

Education:

• Matric / Grade 12 certificate

Knowledge:

• Labour legislation and regulations, including ILO conventions
• Private Employment Agency regulations
• Public Service Act and Public Service Regulations
• Departmental policies, procedures, and guidelines
• Batho Pele Principles

Skills:

• Strong interpersonal skills
• Telephone etiquette and professional client interaction
• Interviewing skills
• Computer literacy
• Clear communication skills (written and verbal)
• Ability to interpret legislation
• Problem-solving ability

Duties & Responsibilities

• Serve as the first point of contact at the help desk for Registration Services.
• Provide Employment Services to all clients visiting the Labour Centre.
• Resolve complaints related to labour legislation in accordance with policies and guidelines.
• Receive and process Unemployment Insurance Fund (UIF) applications.
• Handle Compensation for Occupational Injuries and Diseases Act (COIDA) benefit claims.
• Process employer registration forms for COIDA.

Special Employment Conditions

• This position is aligned with the Department’s Employment Equity Plan.
• Shortlisted candidates will undergo personnel suitability checks (criminal, credit, citizenship, qualification, and employment verification).
• Only shortlisted candidates will be contacted. If you have not heard back within 8 weeks of the closing date, please consider your application unsuccessful.

Why Work Here?

• Government Benefits: Stable salary, pension, and medical aid options
• Career Growth: Opportunities for promotion within the Department
• Impactful Work: Directly contribute to fair labour practices and job creation
• Community Connection: Serve as a vital link between the Department and the public in the Cradock area

How to Apply for Client Service Officer

Application Process

Email Applications:
Send your Z83 application form and comprehensive CV (PDF, one document) to:
JobsECCRD@Labour.gov.za

For Hand Delivery:
Deputy Director: Labour Centre Operations
73 Frere Street, Cradock, 5880

Postal Applications:
Deputy Director: Labour Centre Operations
PO Box 38, Cradock, 5880

Email Applications:
JobsECCRD@Labour.gov.za

Important:

• Use the new Z83 application form (download at www.gov.za/documents).
• Applications must include the completed and signed Z83 form and a comprehensive CV in PDF format as one document.
• Clearly indicate the correct job title and reference number in the subject line.
• Do not send JPEG/photo-based applications.
• Incomplete or incorrectly formatted applications will be disqualified.

Seize this chance to join a respected government department and make a difference in South Africa’s labour sector. Apply before the closing date to start your public service career in 2025.

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